Operations Manager - Life Science Division

Other Jobs To Apply

The Operations Manager contributes to Langham’s goals of exceptional customer service, quality, process improvement, regulatory compliance, and profitability by leading the Inbound and Outbound operations of Life Sciences warehouse and distribution facilities. As the primary face to the customer, this role ensures that all activities are executed in accordance with Langham Life Sciences Logistics standards, client requirements, cGMP/GDP expectations, FDA/DSCSA regulations, and industry best practices.

This position defines the work environment, sets goals and performance standards, and ensures compliance, safety, product integrity, operational discipline, and cultural alignment. The Operations Manager leads Warehouse Supervisors and their teams, ensuring performance across operational, financial, compliance, and customer satisfaction metrics.

 

 The Operations Manager also contributes to Langham’s revenue goals for temperature-controlled warehousing and distribution by supporting business development opportunities and enabling operational growth. This role works closely with the Sr. Operations Manager to identify process improvements, support LEAN initiatives, and champion a culture of continuous improvement and operational excellence.

 

Key Outcomes Expected 

 

Operational Excellence & Productivity

  • Lead all Inbound and Outbound Life Sciences warehouse operations.
  • Manage operational metrics and benchmark performance indicators.
  • Achieve financial, quality, and supply performance aligned with customer expectations.
  • Identify areas for process improvement and support LEAN activities.
  • Ensure all team members follow Langham policies, procedures, and cGMP/GDP requirements.
  • Manage and adhere to departmental budgets.

 

Compliance & Quality

  • Ensure compliance with cGMP, GDP, DSCSA, and quality standards.
  • Maintain audit readiness for regulatory, customer, and internal audits.
  • Ensure accurate, timely, and compliant documentation following ALCOA+.
  • Support investigations, deviations, CAPAs, and quality initiatives.

 

Safety & Regulatory Adherence

  • Enforce safety programs and OSHA requirements.
  • Maintain compliance with TSA, Homeland Security, and regulatory mandates.
  • Promote a safety-first culture through reporting, corrective actions, and risk reduction.

 

Customer Expectations & Relationship Management

  • Serve as the primary point of contact for client requests and issues.
  • Represent Langham in customer meetings and business reviews.
  • Manage daily/weekly customer communication and reporting.
  • Monitor KPIs and adjust priorities to meet customer supply chain needs.

 

 Leadership & Workforce Culture

  • Manage, coach, and develop Warehouse Supervisors and staff.
  • Ensure staffing levels meet operational requirements.
  • Support career development planning and team competency.
  • Promote positive communication and collaboration across departments.
  • Reinforce Langham’s Core Values and maintain a performance-driven culture.

 

Critical Skill, Knowledge and Behaviors

  • Experience leading warehouse/distribution operations.
  • Strong customer support skills.
  • Ability to analyze and interpret financial statements.
  • Independent decision-making aligned with company and customer interests.
  • Strong detail orientation and accuracy.
  • Effective verbal, written, and interpersonal communication.
  • Ability to prioritize and multi-task under time constraints.
  • Logical and analytical problem-solving skills.
  • Proficiency in Microsoft Office and WMS.
  • Mastery of cGMP and GDP practices in life sciences distribution.
  • Commitment to continuous improvement and LEAN methodologies.

Education and Experience 

  • B.S./B.A. in supply chain management, business or related discipline.
  • 8-10 years of operations management experience in a warehousing, logistics/distribution, and/or supply chain environment. 
  • Experience in temperature-controlled or highly regulated environment. 
  • Dangerous Goods/Hazardous Materials Certification preferred.
  • Certified Designated Representative (CDR) licensure is desired.

Physical Demands and Work Environment: Must be able to work proficiently with computers and other office equipment. Travel as needed. Work is performed in office and warehouse environments with varying temperatures throughout the facility. Physical movements including bending, stooping, and lifting up to 50 pounds occasionally as part of daily work routine.

This job description is not intended to be all-inclusive. The Operations Manager may be required to perform other related duties assigned to meet the ongoing needs of the organization. Langham reserves the right to modify job responsibilities and expectations as business demands evolve.

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...