[Remote] Practice Engineer - AMER

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Note: The job is a remote job and is open to candidates in USA. GitLab is an open-core software company that develops an AI-powered DevSecOps Platform. As a Practice Engineer on the CX Engineering team, you will build and improve platforms and tools that help deliver measurable customer outcomes, focusing on modern web applications and integrations.


Responsibilities

  • Build and maintain journey-enabling platforms, assessment tools, dashboards, and portals that help Customer Success (CS) and Professional Services (PS) deliver customer outcomes at scale, aligned with GitLab's strategic customer journeys (AI, Security, and DevOps Modernization)
  • Design and develop custom applications using modern web technologies (Vue.js, React, TypeScript, Python) deployed on GitLab Pages or cloud infrastructure, with a focus on secure, well-tested, and maintainable code
  • Create and enhance integrations between CX Engineering tools and enterprise platforms such as the GitLab API, Salesforce, Gainsight, and Kantata
  • Implement automation that reduces manual effort in service delivery, improves operational efficiency, and supports consistent, high-quality execution
  • Create delivery kits, technical artifacts, and documentation that enable CX teams to adopt tools, understand architecture, and troubleshoot common issues
  • Collaborate with Journey Portfolio Leads and CX stakeholders to translate service requirements into technical solutions, and support CS and PS teams through issue triage, onboarding sessions, and ongoing platform improvements

Skills

  • Proficiency in at least one modern programming language, such as Python, JavaScript/TypeScript, or Ruby
  • Experience building web applications using modern frontend frameworks (Vue.js, React, or similar)
  • Familiarity with REST APIs, GraphQL, and common integration patterns
  • Experience working with Git, GitLab CI/CD, and modern DevOps practices
  • Understanding of database technologies (for example, MongoDB, PostgreSQL, or similar)
  • Comfort working with cloud platforms (such as GCP or AWS) and containerization tools like Docker
  • Knowledge of the software development life cycle, DevOps, and DevSecOps practices, as well as GitLab's product capabilities across multiple stages
  • Strong problem-solving, communication, and collaboration skills, with the ability to work effectively in a remote, async-first environment

Benefits

  • Benefits to support your health, finances, and well-being
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental leave
  • Home office support

Company Overview

  • GitLab is a web-based Git repository manager that offers a variety of features for software development teams. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://about.gitlab.com.

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